FAQ's

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system.  

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within 2-4 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to contact us

Will I be charged any customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 2-4 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 10-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. 

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us.